As the global pandemic continues to expand, times are toughening for both people and businesses. With factories and manufacturing plants shutting down everywhere, the crisis is taking a toll on the global economy as well. Even as the effects proliferate, not all manufacturing sectors are closed. Operations of essential sectors such as Pharmaceutical and Food manufacturing are run without any disruption. With the pandemic ushering a host of challenges to industrial operations, here is how Thermax’s Absorption Cooling and Heating Division is helping customers run their businesses efficiently amidst these tough times.
Clearly, many of our customer operations are affected due to complete lockdown, capacity reduction, or unavailability of staff. China being the epicenter of the pandemic and major exporter of raw materials has affected the supply of raw materials in several manufacturing units. Social distancing and government-imposed shut down have led to downsizing manpower in many plants.
In these unprecedented times, Pharmaceutical and Food manufacturing sectors are crucial and hence are running their operations even more actively than before. As these companies try to maintain their productivity in this challenging environment, our Global Technical Service team is supporting and standing by them in their emergency-preparedness efforts with our latest technology.
In sites where access to plants has been prohibited, monitoring the operations of chillers by site personnel becomes impossible. As maximizing productivity becomes the only priority of Pharma and Food processing companies now, they cannot afford to face maintenance and downtime. Hence remote monitoring and identifying critical issues before a breakdown happens is vital at this point of time. ROSS (Remote Online Service Support), the remote IIoT of the Global Technical Service team (GTS) is essentially in place to handle moments like this.
ROSS – A proactive approach to machine maintenance
ROSS is a system of cloud-based industrial maintenance which connects our chillers across the globe to Thermax’s servers. ROSS gives our customers the luxury of monitoring and reviewing the chillers remotely. Adhering to the social distancing policies, manpower on many sites have been drastically reduced. Such companies are recognising the extra usefulness of ROSS now and getting benefitted from it. Apart from monitoring, ROSS tools also predict issues before-handedly following which the plant operators are alerted immediately.
Since our chillers majorly depend on other plant processes for operation, a proper shutdown is required to ensure a trouble-free start up. We are extending our assistance on that front as well even without direct visit to the plant.
Consistent Knowledge Improvement
Besides offering support to customers, the GTS team is connected remotely among themselves as they conduct technical webinars and analyse on-site issues. Making the best use of the quarantine period, they also forward these issues to the innovation team and collaborate with them to devise the necessary solutions. The team’s knowledge sharing sessions are focused on how best they can support our customers once everything gets back to normal.
Even as the world deals with the pandemic, the service team of Thermax’s Absorption Cooling and Heating Division remains laser-focused on our customer’s satisfaction, peace of mind, and success.
With our cloud-based remote monitoring system, ROSS (Remote Online Service Support), our chiller installations across the globe are monitored 24*7 ensuring uninterrupted operation of the machines. Detailed reports of the machine performance with possible abnormalities that can occur in the future are provided to the customers. Solution proposal to fix the issue follows the performance review.
Recognising the usefulness of ROSS
The global crisis has forced social distancing across industries. Adhering to the social distancing policies, manpower on many sites have been drastically reduced. Monitoring the machines by plant personnel becomes impossible in this situation. As the industries try to keep their machines up and running amidst these challenging times, our service team stands by them and supports them in their emergency-preparedness efforts. Since remote monitoring and identifying critical issues before a breakdown happens is vital at this point of time, via ROSS, the GTS monitor and predict issues in chillers before-handedly, thus eliminating the machine’s downtime or maintenance. Companies with minimal manpower or limited access to plant are recognising the extra usefulness of ROSS now and are getting benefitted from it.
Besides extending service support, our GTS team is also in constant communication with our customers and exploring ways to overcome the existing challenges. In order to ensure sustainable productivity at their plants, the service team is also training our customers continuously on proper shut-down procedures and maintenance protocol. They are also working alongside with locked-down industries and ensuring them complete support whenever their plants recover to run in full capacities.
We’re all in this together
Goal of ROSS has remained the same before and during the crisis – to maximise productivity and minimise downtime. Though ROSS seems to be the best solution to handle moments like this, ROSS essentially was adopted by GTS to offer chiller service anytime anywhere – even when times are normal. ROSS has been helping industries perform efficiently and maximise their productivity for years.
Here is a specific case which demonstrates how ROSS with its predictive analysis and alert system helped a reputed hotel chain in Sri Lanka to improve its business performance. https://wordpress.com/post/thermaxcooling.wordpress.com/1289
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